At ilumi labs, we stand behind every product we sell. If you are not absolutely satisfied with the results, we will happily provide a full refund or credit (including tax where applicable) for merchandise returned within 30 days of your purchase date, issued in the original form of payment. We’re sorry, but shipping fees are not refundable.
Step 1. Fill out the Return/Exchange Form located on your invoice.
Step 2. Package the items for return in its original box, and enclose the completed signed Return/Exchange Form.
please send a scanned copy of the return form by an email to: firstname.lastname@example.org
Step 3. Mail your items to: ilumi labs Returns at email@example.com
Please note that only upon the successful completion of these 3 steps, and the actual arrival of the product to ilumi labs in 30 days from the purchase of the product, ilumi will activate its return policy.
Please note that you are responsible for shipping costs and the safe return of merchandise.
Step 4. You will receive an email confirmation once your return or exchange has been processed.
Note to International Customers: We apologize, but due to technical issues the reimbursement policy currently applies only in the USA and Canada.